Can't login on launcher
I've literally just found CryEngine. I've signed up, activated my account and downloaded the installer. However when I try to sign in it says "Login failed. Please check your login details". I've attempted to reset password but are't receiving the reset password email. Any suggestions? I did read on the internet that the "free version" is discontinued but you're still able to download it? Strange.
Hey there, if you are talking about the CryEngine 3 free SDK version - yes, that one is discontinued. The launcher servers might be offline. Please make sure you download CRYENGINE V here: https://www.cryengine.com/features and register again and let us know if that works for you.
If you are holding a continued license for CryEngine 3 via Steam EaaS or other, please contact your account manager.
I managed to login and download 5.3 however since ive shut down my computer and restarted it now wont login again? strange.
Disregard my previous comment its just signed in magically.
Had the same problem. I uninstalled the previous launcher and installed the one from your link, but then I had the same outcome (it didn't work).
@Dreaddisk
Sign in using your email rather than your username, thats what worked for me.
I have the same problem, just downloaded the engine and, login to site is ok but login to launcher doesn't work.
You guys need to fix this, as right now I have no other choice but to try out another engine.
I just installed the engine too and I am experiencing the same issue , I can login to the site but it is not letting me login to the launcher. I do not own a plan nor have I contributed. I'd love to try out the cryengine but I can't do so if I can't login. The launcher status is set to online in the top left corner
I reset my password and this fixed my issue for some reason.
i download CryEngine V and i can't login and it said "login failed. server not reachable"
I have the same issue. And since the problem exists since at least Feb I assume you either don't know why it doesn't work or you don't want to fix it.
Going back to Unreal Engine, which has a working launcher.
I had "Login failed. Server not reachable" issue with CryEngine Launcher on few Win7 hosts with disabled updates.
I tried to run the launcher from Win10 running as VMware guest and it logged in just fine. From my firewall I found that the launcher connects to 178.162.220.236:443. I created a firewall rule for the launcher to allow it to connect only to 178.162.220.236:443 + I disabled IPv6 - it worked just fine again. Looking at the port 443 I suspected that SSL cert might cause connection problems because my cert roots have not been updated for a while, and cryengine's cert root probably is not trusted by my Win7 host.
Solution: Update your cert roots! The easiest way for me was to run certmgr.msc on Win10 and export trusted cert roots, 3rd party cert roots and intermediate auth-s (for each you can select multiple certs at once, then "All Tasks" -> Export). I chose .PFX format, and imported certs to Win7 without problems. After reboot (for me this did not work without reboot) the launcher successfully logged in. Win Update also should solve this. + you may download fresh cert files from some sites, but this is NOT safe! The site should be 100% trusted!!!
