i cannot download assets from launcher.

Question

Hi guys,

When i try to download assets from launcher it shows "failed to download.please make sure you are connected to internet."Here internet is working fine.i can download engine.but problem is for asset download.here is launcher log file contents.

"2018-10-03 10:34:59,173DEBUGconfigure: starting up autoupdater 2018-10-03 10:35:00,924DEBUGverifyLogin: session validated 2018-10-03 10:35:03,035DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,036DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,036DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,036DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,036DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,036DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,037DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,037DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,037DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,037DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,037DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,037DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,038DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,038DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,038DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,038DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,038DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,038DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,039DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,039DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,039DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,039DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,040DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,040DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,041DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,041DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,042DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,042DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,042DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,042DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,043DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,043DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,043DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,044DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,044DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,044DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,044DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,044DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,044DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,045DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,045DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,045DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,045DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,045DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,267DEBUGgetClient: obtaining the client 2018-10-03 10:35:03,267DEBUG# Engine [5.5]: verifing files 2018-10-03 10:35:04,179DEBUGcheckForUpdates: Checking for updates... 2018-10-03 10:35:04,451DEBUGgetClient: obtaining the client 2018-10-03 10:35:08,631DEBUG$EVENT downloadQueue.enqueued 2018-10-03 10:35:08,769DEBUGsetPluginState: new pluginState INSTALLING 2018-10-03 10:35:34,570ERRORGS Plugin State failed: PLUGERR_DOWNLOAD_NETWORK_ERROR PLUGERR_DOWNLOAD_NETWORK_ERROR Error: GS Plugin State failed: PLUGERR_DOWNLOAD_NETWORK_ERROR at GameStreamClient.onFailed (file:///C:/Users/adil/AppData/Local/Temp/nw8756_10462/js/vendor.bundle.js:108427:17) at Function.progress (file:///C:/Users/adil/AppData/Local/Temp/nw8756_10462/js/vendor.bundle.js:108144:38) 2018-10-03 10:35:34,571ERRORGS Plugin State failed: PLUGERR_DOWNLOAD_NETWORK_ERROR PLUGERR_DOWNLOAD_NETWORK_ERROR Error: GS Plugin State failed: PLUGERR_DOWNLOAD_NETWORK_ERROR at GameStreamClient.onFailed (file:///C:/Users/adil/AppData/Local/Temp/nw8756_10462/js/vendor.bundle.js:108427:17) at Function.progress (file:///C:/Users/adil/AppData/Local/Temp/nw8756_10462/js/vendor.bundle.js:108144:38) 2018-10-03 10:35:34,573ERRORGS Plugin State failed: PLUGERR_DOWNLOAD_NETWORK_ERROR PLUGERR_DOWNLOAD_NETWORK_ERROR Error: GS Plugin State failed: PLUGERR_DOWNLOAD_NETWORK_ERROR at GameStreamClient.onFailed (file:///C:/Users/adil/AppData/Local/Temp/nw8756_10462/js/vendor.bundle.js:108427:17) at Function.progress (file:///C:/Users/adil/AppData/Local/Temp/nw8756_10462/js/vendor.bundle.js:108144:38) 2018-10-03 10:35:34,573DEBUGsetPluginState: new pluginState FAILED 2018-10-03 10:35:34,574DEBUGsetPluginState: new pluginState ERROR 2018-10-03 10:35:34,574DEBUGsetGameInstallationState: new gameInstallationState ERROR 2018-10-03 10:35:34,574DEBUGsetPluginState: new pluginState FAILED 2018-10-03 10:35:34,575ERRORGS Plugin State failed: PLUGERR_DOWNLOAD_NETWORK_ERROR PLUGERR_DOWNLOAD_NETWORK_ERROR Error: GS Plugin State failed: PLUGERR_DOWNLOAD_NETWORK_ERROR at GameStreamClient.onFailed (file:///C:/Users/adil/AppData/Local/Temp/nw8756_10462/js/vendor.bundle.js:108427:17) at Function.progress (file:///C:/Users/adil/AppData/Local/Temp/nw8756_10462/js/vendor.bundle.js:108144:38) 2018-10-03 10:40:21,203DEBUG$EVENT downloadQueue.enqueued 2018-10-03 10:40:21,529DEBUGsetPluginState: new pluginState INSTALLING 2018-10-03 10:40:22,196ERRORGS Plugin State failed: PLUGERR_DOWNLOAD_NETWORK_ERROR PLUGERR_DOWNLOAD_NETWORK_ERROR Error: GS Plugin State failed: PLUGERR_DOWNLOAD_NETWORK_ERROR at GameStreamClient.onFailed (file:///C:/Users/adil/AppData/Local/Temp/nw8756_10462/js/vendor.bundle.js:108427:17) at Function.progress (file:///C:/Users/adil/AppData/Local/Temp/nw8756_10462/js/vendor.bundle.js:108144:38)"

Answer 1

This is part of the ce-launcher.log which is pointing at the plugin.log which you unfortunately have not included.
The plugin.log contains specific information about the error such as the libcurl error code.

The easiest way for us to investigate the issue is if you submit a ticket through the CRYENGINE Launcher, at the top right corner click on the cog wheel followed by "report an issue"
This should automatically include all the log files.
Please keep in mind that the plugin.log file is generated and overwritten every time you start a new CRYENGINE Launcher session. So make sure to send the logs in right after you get the error.

in this case the ce-launcher.log is telling us that there is a communication issue between the client and the server.

Below you will find our general Network troubleshooting steps

Network issues could be caused by numerous things like:

Antivirus:
Please check if your antivirus could be the cause of the issue by temporarily disabling the antivirus. If that's the case you should be able to white-list the application from within the antivirus. For instructions on how to do it please contact the customer support from your antivirus.

Firewall:
Also check your Firewall, you can temporary disable it. If that helps you can always add the executables to the firewall rules. See the following links for instructions: https://docs.microsoft.com/en-us/windows/access-protection/windows-firewall/create-an-inbound-port-rule "Allow the connection" for both, inbound and outbound. Router/Modem Restart your router. DNS (cache) stores IP addresses of the domains (you could have old version with different IPs) Try to flush the DNS cache: https://technet.microsoft.com/en-us/library/cc816827(v=ws.10).aspx or https://help.ea.com/en-us/help/pc/how-to-flush-dns-cache-for-windows/

DNS (ISP)
The ISP is the one managing the DNS and it could be the case that it is not updated, you can try to change your DNS servers, for example to google ones https://developers.google.com/speed/public-dns/docs/using or opendns https://www.opendns.com/setupguide/

i cannot download assets from launcher.

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